+356 79205558
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Smart Computer Experts provide IT Support Services to Residential & Business customers.

  • Computer & Laptop Repairs
  • Virus Removal
  • Formats
  • Live Remote Support
  • IT Consultancy
  • Hardware Upgrades
  • 24/7 Online Data Backup
  • Network Security

Instant Help

Need help right away? We've made getting help and assistance for your IT, whatever the problem, as easy as 1-2-3…

1. Create a FREE! account.
2. Choose your support plan.
3. Connect to an IT Expert!

Testimonials

Thanks for the service, very fast. :)

Geoffrey Zammit
Thank you so VERY much for being so knowledgeable. And for helping me – over the phone – not knowing me at all (except to know that a customer of yours highly recommended you). You saved the day, and a few gray hairs, helping me fix what is a relatively obscure problem. Thank you, thank you, thank you.
Salvatore Zito

I recommend Roderick for his excellent work and brilliant customer support.  Roderick is efficient and dedicated to his work.

Sergio Morana
SUNDAY 6TH JANUARY WAKING UP AND KNOWING THAT YOU HAVE A PROBLEM WITH YOUR PC IS THE LAST THING YOU WANT . . . . . . DONT WORRY CONTACT RODERICK MIFSUD AND IN FEW MINUTES HE MANAGED TO MAKE MY PC WORK BETTER THAN BEFORE AND OBVIOUSLY HE ALSO MADE MY DAY.
KEEP UP THE GOOD WORK , LIKE THIS YOU WILL SURELY HAVE LOTS AND LOTS OF CLIENTS .
Harold Stewart
Thanks to Roderick for sorting out my laptop so efficiently and in super quick time :)
Marika Soler

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Terms & Conditions

 

By purchasing the Support Plans you are indicating your agreement to be bound by the following Terms of Service:

  • Availability of Services

     

    • Smart Computer Experts telephone support services and online or onsite
      technical support services and products (collectively, the "Support Plan") are available only to one (1) registered
      user (each, a "Member") for one (1) or more computer
      systems subject to the Member contacting Smart Computer Experts.

    • Support Plans are a collection of one (1) or more support sessions which is a term used by Smart Computer
      Experts to identify the time provided for all telephone support services and online or onsite technical support services. Each
      session is a period of time which consists of up to sixty (60) minutes.

    • Smart Computer Experts services can only be provided to Members who have available support sessions on the
      account. All additional sessions required to complete any support service must be purchased on the Member's account prior to
      completion.

       

  • Supported Technology

     

    The Support Plans include online support services and telephone or onsite technical support services for all Microsoft platforms,
    devices, operating systems, applications and other items listed on the Smart Computer Experts website. As new computer technology becomes
    generally available, Smart Computer Experts will use its best efforts to support such technology also.

     

  • Our Responsibilities

     

    Smart Computer Experts will use its best efforts to resolve Members' computer technical problems. Smart Computer Experts will attempt to
    resolve such technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of
    the technical problems. Live and online or onsite response times may be delayed due to research and inquiries, as may be necessary. Smart
    Computer Experts live or online or onsite technical support does not assure that every request for technical support will be resolved to
    Member's satisfaction, and Smart Computer Experts responses constitute only technical advice or suggestions. Technical problems that may
    arise may be a result of software or hardware errors or problems that may not be correctable or may be too difficult to resolve by telephone
    or online or onsite support. Smart Computer Experts has limited proprietary information from vendors, manufacturers, and developers, and may
    not have the ability to obtain any proprietary information necessary to resolve Member's technical problem.

     

  • Member's Responsibilities

     

    Member is responsible for providing Smart Computer Experts with complete information concerning each Computer System. Prior to seeking
    technical support, Member is solely responsible for adequate protection and backup of Member's data, software and/or hardware. Member shall
    not provide Member's password to any third person or permit its use by any third person. Member understands and acknowledges that neither
    Smart Computer Experts nor any of its third-party product or service providers shall be responsible for any lost data, re-run time,
    inaccurate output, or work delays resulting from any technical support services, other services, or products provided by Smart Computer
    Experts.

     

  • Repair Services and Parts Replacement

     

    Repair Services and Parts Replacement can be provided where necessary. All costs are the responsibility of the Member and appropriate parts
    and services are supplied with a warranty of 30 days after the effective date of purchase or work carried out.

     

  • Optional Services

     

    Optional onsite services for software, hardware, installations, training, and other support services outside the scope of the standard
    Support Plan are available on an hourly basis. Additional service charges will apply for an onsite support visit and will be quoted on a
    case-by-case basis.

     

  • Third-Party Link and Content Disclaimer

     

    Links contained in the Smart Computer Experts website may cause a user to leave the Smart Computer Experts website. Such linked websites are
    not under the control of Smart Computer Experts and Smart Computer Experts is not responsible for the contents of any linked website or any
    link contained in a linked website, or any changes or updates to such websites. Smart Computer Experts provides these links from the Smart
    Computer Experts website only as a convenience, and the inclusion of any link does not imply any endorsement by Smart Computer Experts of
    the website or any of its contents. All users use materials and information in third-party websites at their own risk.

     

  • Smart Computer Experts Privacy Policy; Third-Party Privacy Practices

     

    All use of the Support Plans and the Smart Computer Experts website is subject to Smart Computer Experts's Privacy Policy. Although Smart
    Computer Experts promotes responsible privacy policies, Smart Computer Experts cannot control or be responsible for the privacy practices of
    third-party websites or service providers to which the Smart Computer Experts website contains links, or for the privacy practices of
    providers of software or other repair services or products that are available from the Smart Computer Experts website.

     

  • Renewal and Cancellation

     

    Each Smart Computer Experts Support Plan allows sessions to remain active on the Member's account for a period of 12 months from purchase
    and will need to be renewed when all sessions have been used on the Member's account. Member's can purchase Support Plans via Smart Computer
    Experts website or by telephone on +356 79205558. Refunds will not be given for cancelled Support Plans.

     

  • Memberships Non-Transferable

     

    Smart Computer Experts Support Plans, and all rights of Members to receive Membership Services, are non-transferable.

     

  • NO WARRANTIES

     

    Smart Computer Experts SUPPORT PLANS, THE Smart Computer Experts WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFERENCED OR
    LINKED TO IN THE Smart Computer Experts WEBSITE), AND ALL OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES,
    ADVICE, AND INFORMATION PROVIDED BY Smart Computer Experts AND ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS ARE PROVIDED "AS IS"
    AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTIBILITY,
    FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Smart Computer Experts ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR OTHER
    INADEQUACIES IN THE MEMBERSHIP SERVICES, THE Smart Computer Experts WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFENCED OR
    LINKED TO IN THE Smart Computer Experts WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES,
    ADVICE, AND INFORMATION PROVIDED BY Smart Computer Experts OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS.

     

  • LIMITATION OF LIABILITY

     

    IN NO EVENT SHALL Smart Computer Experts BE LIABLE TO ANY PERSON FOR ANY SPECIAL, GENERAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE
    DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM NEGLIGENT OR CRIMINAL ACTS OF THIRD PARTIES, LOSS OF USE, LOSS OF
    DATA, LOST PROFITS, OR COMPUTER HARDWARE DAMAGE, IN CONNECTION WITH ANY OF THE MEMBERSHIP SERVICES, THE Smart Computer Experts WEBSITE
    (INCLUDING ALL INFORMATION, SERVICES, AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE ASK DR. TECH WEBSITE), OR ANY OTHER INFORMATION,
    DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY Smart Computer Experts OR ANY OF ITS
    THIRD-PARTY PRODUCT OR SERVICE PROVIDERS, WHETHER SUCH PERSON IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

     

  • Force Majeure

     

    In the event Smart Computer Experts's delivery of the Support Plan is delayed, prevented, or otherwise made impracticable by reason of any
    acts of God, fires, floods, earthquakes, or other natural catastrophes; national emergencies, strikes, lockouts or other labour difficulties;
    computer "hacking" attack or computer virus; any law, order, regulation or other action of any governing authority; or any other cause beyond
    Smart Computer Experts's reasonable control, then Smart Computer Experts shall be excused from such delivery to the extent that it is delayed
    or prevented by such cause.

     

  • Modifications to Terms of Service

     

    Smart Computer Experts reserves the right to amend the Terms of Service that govern use of the Support Plans and the Smart Computer Experts
    website at any time by (a) posting a revised version of the Terms of Service on the Smart Computer Experts website, or by (b) sending
    information regarding any amendment to the Terms of Service to the email address Member provides to Smart Computer Experts. Member is
    responsible for regularly reviewing the Smart Computer Experts website to be notified of any amendments to the Terms of Service. Member's
    continued use of the Membership Services after such amended Terms of Service have been posted or information regarding such amended Terms of
    Service has been sent to Member shall be deemed acceptance by Member of the amended Terms of Service.

     

  • Fair Usage Policy; Suspension or Termination of Web & Email Services

     

    Though Smart Computer Experts has set no fixed limit on the amount of data transfer or storage limits on its Web & Email Hosting Services,
    each Member's use of the Hosting Services is subject to Smart Computer Experts's "fair use" policy. Under this policy, if at any time, in
    Smart Computer Experts's sole discretion, Member's use exceeds the level of use reasonably expected from someone using the Web & Email
    Hosting for individual use or for business use, then Smart Computer Experts reserves the right to suspend or terminate Member's Hosting
    Services. In addition, Smart Computer Experts reserves the right to suspend or terminate any Hosting Services of any Member that Smart
    Computer Experts, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Member, or (c) for any
    anything that is not within its intended use.

     

  • General

     

    In addition to the Terms of Service, Member agrees to be bound by the Privacy Policy and all other legal notices contained on the Smart
    Computer Experts website, which collectively constitute the entire agreement between Member and Smart Computer Experts. Smart Computer
    Experts and/or third party providers may make improvements and/or changes in the products, services, programs, business or customer policies
    and prices described in their websites at any time without notice. Maltese law will govern any action related to the Terms of Service, without
    regard to conflict of law principles. The Terms of Service shall be construed as if it was executed and performed in Malta. Any cause of
    action by a Member or other viewer of this website must be commenced within one (1) year after the cause of action arose or it shall be
    forever waived and barred. If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the
    maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. Smart Computer
    Experts's failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce
    such provision. The Smart Computer Experts website is available internationally and may contain references to Smart Computer Experts products,
    services, and programs that are not available in a viewer's country. These references do not imply that Smart Computer Experts intends to make
    such products, services, or programs available in such country.

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